Export/Import (CS/ Operations)
Deskripsi
Qualifications :
- Minimum 1 years of experience in customer service or operations in Logistics or Freight Forarder industry. Fresh Graduate with strong qualifications are welcome.
- Must be ready to work overtime if/when necessary
- Must be ready to be assigned into a night or weekend shift position if/when necessary.
- Excellent verbal and written english. excellent computer skills
- Excellent discipline and communication skills
Major Duties :
- Ensure smooth and timely process flow for shipments. Ensure accurate and timely client billing
- Understand all the elements of Air and Ocean DLSOP in Indonesia and correctly interpret this information this fulfill our customers' instructions and expectations
- Ensure accurate and timely data entry into our operating system.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external goverment regulations or customer policies/requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Overseas communcations, timely responses to emails and requests (internal and external)
- Utilize all technology tools available in the company to perfomr customer service and operations duties.