SUPERVISOR OF CALL CENTER
Deskripsi
Job Description :
- Monitor call center agent’s performance, their daily activity to increase and maintain the quality of services in call center department
- Make sure each of team member achieve the target and follow the rule/ SOP
- Develop team by doing coaching and counseling intensively
- Propose and report a new action or improvement action
- Give necessary training for new call center agent
- Perform and handle customer’s need
Job Requirement :
- Experiences as Supervisor of Call Center Position
- Fluent in English, both spoken and written
- Computer Literate (Ms Word, Excel, Power Point, and Internet) and have good reporting skills
- Good communication and leadership skills
- Highly motivated, trustworthy, discipline, service oriented, and have analytical skills
General Requirement:
- Male/Female
- Age : 22-37 years old
- Education : min. Diploma (D3) or Bachelor Degree (S1) from any major with minimum GPA 3.00
- Minimum of 2 years experience in similar position
- Being able to join in short notice is an added advantage